The Reichenbacher Hamuel service center

Reichenbacher Hamuel machining centres are known for high capacity and reliability, long life and special ease in operation, mounting and service.

For optimum use of these advantages a service unit has been founded for the worldwide after sales service for Reichenbacher Hamuel machines. For our customers this means quick reaction in case of machine maintenance and repair as well as flexible service during purchasing time and afterwards. One task of the new service unit is a continuous determination of requirements and attendance of our customers. Nothing is more expensive and unpleasing than a standstill of your equipment.

For this reason a special spare parts hotline with an own purchaser has been installed. Incoming orders until 3:45 pm usually leave our stock the same day, with every option for our customers, from normal dispatch to direct courier.


Hotline and teleservice

You can contact our after sales service team free of charge under the central telephone number +49 (0) 9561 / 599-300 from Monday to Thursday from 7:00 am to 5:30 pm and Friday from 7:00 am to 15:30 pm.

There is also an off-time service hotline (premium service package) available for you:

Monday – Thursday from 5:30 pm to 10:00 pm, Friday from 3:30 pm to 10:00 pm and
Saturday / Sunday / public holidays from 8:00 am to 4:00 pm.

We help you with efficiency and understanding in minimising risks. Not only when the problem already exists, but also by preventive measures.

Therefore use our extended HOTLINE service.

You will receive the access number for the off-time service with your service contract.

Matthias Wolf

Service manager

Tel: +49 (0)9561 599-244

Thomas Neeß

Service manager

Tel: +49 (0)9561 599-481

Tanja Friedel

Assistant service management

Tel: +49 (0)9561 599-160

Marco Semm

Teamleader Hotline

Tel: +49 (0)9561 599-443

Tom Reichardt

Hotline & Management service cases

Tel: +49 (0)9561 599-300

Lutz Nothacker

Technical Hotline & Teleservice

Tel: +49 (0)9561 599-300

Abderrazzak Asfiri

Technical Hotline & Teleservice

Tel: +49 (0)9561 599-300

Birgit Schneider

Spare parts & Repairs

Tel: +49 (0)9561 599-409

Frank Schinzel

Spare parts

Tel: +49 (0)9561 599-450

Thomas Kirschbaum

Spare parts

Tel: +49 (0)9561 599-488

Caroline Frisch

Spare parts purchase

Tel: +49 (0)9561 599-493

Sophia Kunz

Order processing

Tel: +49 (0)9561 599-136

Eva Vondran

Dispatch/ Travel Management

Tel: +49 (0)9561 599-459

Steffen Paschky

Dispatch/ Export

Tel: +49 (0)9561 599-466

Andrea Höfer

Dispatch/ Export

Tel: +49 (0)9561 599-492